Optimising your Mac for Audio

If you are having trouble with your Mac clicking or popping, or having any other audio error that causes playback to stop, or not run smoothly please try all the steps below:

-Visit the downloads page and make sure you have the latest version of the Driver and MixControl software for your Interface.

-In Apple Menu > System Preferences > Network and make sure the Firewire Adapter is not listed here as this can eat up bandwidth. (Firewire Interfaces Only.  This does not apply to USB Interfaces)

-In Apple Menu > System Preferences > Users & Groups > Choose Admin Account > Login Items and remove any Startup items.

-In Apple Menu > System Preferences > Energy Saver set Computer Sleep to Never. Make sure "Put hard disks to sleep when possible" is NOT checked.

-In Apple Menu > System Preferences > Security & Privacy > Firewall make sure Firewall is Off.

-In Applications > Utilities > Disk Utility select Macintosh HD and click Repair Disk Permissions. Repeat this for any other Hard Drives you have connected.

RESTART the Computer.

-If you have a virus software like Norton please turn it off while recording.

-If you have Airport on for your Internet please turn it off while recording.

-If you do not have a Bluetooth keyboard and mouse turn off Bluetooth while recording.

-Close any unnecessary applications while recording.

If you are still having trouble with your Interface playing or recording audio cleanly please contact our Tech Support Team via the Contact Support Link.